The client needed an Oracle production support team that will be responsible for monitoring the production servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user with a...

The support ticket system at the client's organization had to be adopted for better and greater management of product-related issues and customer grievances. The focus of our team was on improving the resolution times. Hopes are high as the system improves, the...

The client is into product development. As their primary focus was on custom application development, their focus on testing was half-way. They needed an application product support provider with experience in the installation and maintenance of software applications....

In a logistics-driven world where speed, accuracy, and connectivity define success, our client—a prominent logistics company—found themselves facing a critical challenge. Operating in a highly competitive market, they needed real-time, seamless information exchange...

The client is a major logistics provider. The existing IT infrastructure had to be made greatly responsive and modernized. The client was seeking the support of an IT support provider. The requirement was for a full-scale and reliable Service Desk and Infrastructure...